International Shipping and Returns Policy
Ottimale offers an international shipping and returns service to customers worldwide. We are committed to providing a high-quality service with fast, secure delivery and a simple, transparent returns process. aliquam est porta quis.
Delivery Time
Delivery time for international orders varies depending on the shipping method chosen. The fastest shipping methods, such as airmail, typically have a delivery time of 1-3 weeks. The slowest shipping methods, such as ocean freight, can have a delivery time of 4-6 weeks.
Shipping methods
The shipping methods available for international orders are: Airmail: This is the fastest method, but also the most expensive. Ocean freight: This is the slowest method, but also the cheapest. Express shipping: This is an intermediate method between airmail and ocean freight.
Free Shiping
Ottimale offers free shipping for international orders over a certain value.
Returns
Customers have the right to return any merchandise purchased from Ottimale within 30 days of receiving the product. To initiate a return, the customer must contact Ottimale within 30 days of receiving the product and request a return authorization. Ottimale will provide instructions on how to return the product.
Return process
To return a product, the customer must follow these steps:
1 - Contact Ottimale within the return period to request a return authorization.
2 - Ottimale will provide instructions on how to return the product.
3 - Return the product to Ottimale within the return period.
4 - Ottimale will inspect the product and, if it is in good condition, issue a refund.
Refund
The refund will be made in the full amount of the product, including shipping. The refund will be issued within 14 days of receipt of the product by Ottimale.
Exceptions
Some products are not eligible for returns. These products include: - Custom or made-to-order products - Perishable or fragile products
Notes
Shipping and returns policies may be changed at any time. Ottimale reserves the right to refuse any return that does not comply with these policies. The customer is responsible for the cost of shipping the return.
Exchanges
No exchanges of items Items purchased for international shipping cannot be exchanged.
Explanation
Ottimale offers a 30-day return policy. This means that customers have the right to return any product purchased from Ottimale within 30 days of receiving the product, for any reason. To return a product, the customer must contact Ottimale within 30 days of receiving the product and request a return authorization. Ottimale will provide instructions on how to return the product. The return process is simple and straightforward. The customer must return the product to Ottimale within 30 days. Ottimale will inspect the product and, if it is in good condition, issue a refund for the full amount of the product, including shipping. Some merchandise is not eligible for returns. These products include custom or made-to-order products, perishable or fragile products.
Terms of Service
1. Acceptance of Terms
By accessing or using this site ("Site"), you agree to be bound by the Terms of Service set forth herein. If you do not agree to these terms, please do not use this Site.
2. Use of the Site
The Site is intended for personal and non-commercial use only. You agree not to exploit, reproduce, distribute, modify, display, republish, transmit, or create derivative works from the content of this Site without our prior written consent.
3. User Information
By using the Site, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Intellectual Property
All copyrights, trademarks, and other intellectual property rights on the Site and its content belong to us or are licensed to us.
5. Limitation of Liability
The Site is provided "as is," and we make no warranties, express or implied, about its operation or availability. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use or inability to use this Site.
6. Changes to the Terms of Service
We reserve the right to modify these Terms of Service at any time. Changes will become effective immediately upon posting on the Site.
7. Applicable Law and Jurisdiction
These Terms of Service are governed and construed in accordance with the laws of Brazil. You agree irrevocably to the exclusive jurisdiction of the courts located in Brazil to resolve any dispute that may arise in relation to these Terms of Service.
By using this Site, you indicate your understanding and agreement with these Terms of Service. We recommend reviewing these terms periodically to be aware of any changes.
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Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
